Refund policy

Return & Refund Policy – SARAMONTT

At SARAMONTT, we are committed to delivering high-quality jewellery that reflects elegance, craftsmanship, and trust. Your satisfaction is extremely important to us, and we strive to ensure that every purchase meets your expectations. However, if for any reason you are not completely satisfied with your order, we offer a 7-Day Return & Refund Policy designed to be transparent, fair, and customer-friendly.

Please read the following policy carefully to understand your rights, responsibilities, and the process involved.

1. 7-Day Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return or exchange.

To be eligible:

  • The item must be unused and in its original condition

  • The product must be returned with all original packaging, tags, and accessories

  • The item must not show any signs of wear, damage, or alteration

Any return request raised after 7 days from delivery will not be accepted.

2. Eligibility for Returns

We accept returns under the following conditions:

✔ Eligible Cases:

  • You received a damaged or defective item

  • You received the wrong product

  • The product does not match the description or images

  • You are unsatisfied with the product quality

✖ Non-Eligible Cases:

  • Products used, worn, or damaged after delivery

  • Items returned without original packaging

  • Customized or personalized jewellery

  • Earrings and nose rings (for hygiene reasons, unless defective)

  • Products purchased during clearance or final sale

SARAMONTT reserves the right to deny returns that do not meet these conditions.

3. Return Request Process

To initiate a return, follow these simple steps:

  1. Contact our support team within 7 days of delivery

  2. Provide your order number and reason for return

  3. Share clear images/videos (if the product is damaged or incorrect)

  4. Wait for approval from our team

Once your return request is approved, we will provide instructions for pickup or self-shipping.

4. Reverse Pickup & Shipping

Reverse Pickup (If Available)

  • We may arrange a reverse pickup from your location

  • Pickup availability depends on your pin code

  • Ensure the product is securely packed

Self Shipping (If Pickup Not Available)

  • You may be required to ship the product to our return address

  • Use a reliable courier service

  • Share the tracking details with us

Shipping Charges:

  • Free for damaged, defective, or wrong items

  • For other reasons, shipping charges may apply

5. Refund Policy

Once we receive and inspect the returned product, we will initiate your refund.

Refund Process:

  • Refunds are processed within 5–7 business days after approval

  • The amount will be credited to your original payment method

Cash on Delivery (COD) Orders:

  • Refunds for COD orders will be processed via bank transfer or store credit

  • You will be required to provide valid bank details

6. Exchange Policy

We offer hassle-free exchanges for eligible products.

Exchange Conditions:

  • Product must be in original condition

  • Exchange is allowed only once per order

  • Subject to product availability

If the requested item is unavailable, you may opt for a refund or store credit.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Report within 48 hours of delivery

  • Provide clear photos/videos as proof

  • Do not use the product

We will prioritize such cases and offer a replacement or full refund at no extra cost.

8. Quality Assurance

Every SARAMONTT product goes through strict quality checks before shipping. However, in rare cases of defects or damage during transit, we ensure quick resolution.

We are committed to maintaining:

  • Premium material quality

  • Careful packaging

  • Secure delivery

9. Cancellation Policy

  • Orders can be canceled before dispatch

  • Once shipped, cancellation is not possible

  • You may request a return after delivery instead

10. Refund Timelines

  • Inspection: 1–2 business days after receiving product

  • Refund Processing: 5–7 business days

  • Bank Processing Time: 3–5 additional days (varies by bank)

11. Important Notes

  • SARAMONTT reserves the right to refuse returns if misuse is suspected

  • All decisions regarding returns and refunds are final

  • Customers are responsible for providing accurate return details

12. Customer Responsibility

To ensure a smooth return process:

  • Record an unboxing video (recommended)

  • Keep original packaging intact

  • Do not remove tags until satisfied

  • Avoid exposure to water, perfumes, or chemicals

13. Store Credit Option

In certain cases, we may offer store credit instead of refunds.

Benefits:

  • Faster processing

  • No bank delays

  • Can be used for future purchases

14. Contact Support

If you have any questions regarding returns or refunds, feel free to contact our support team. We are available 24/7 to assist you.

15. Our Commitment

At SARAMONTT, we believe in building long-term trust with our customers. Our return and refund policy is designed to be:

  • Transparent

  • Fair

  • Customer-centric

We aim to provide you with a seamless shopping experience, from browsing to delivery and beyond.

16. Final Note

By placing an order with SARAMONTT, you agree to the terms outlined in this Return & Refund Policy.

We appreciate your trust in us and look forward to serving you with elegance, quality, and excellence.

SARAMONTT – Crafted to Shine, Designed for You.