Shipping policy

Shipping Policy – SARAMONTT

At SARAMONTT, we are committed to delivering your jewellery safely, quickly, and efficiently. We understand that timely delivery and secure packaging are essential to your shopping experience, and we strive to provide a seamless shipping process from order placement to final delivery.

This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery methods, charges, and more. By placing an order with SARAMONTT, you agree to the terms described below.

1. Overview

SARAMONTT offers shipping services across India. Our goal is to ensure that every order is processed promptly and delivered securely to your doorstep.

We work with trusted logistics partners to provide reliable and trackable delivery services.

2. Order Processing Time

2.1 Processing Duration

  • All orders are processed within 1–3 business days after confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

2.2 Order Confirmation

  • Once your order is placed, you will receive a confirmation email or SMS

  • After processing, you will receive shipping confirmation along with tracking details

2.3 Delays in Processing

Processing may be delayed due to:

  • High order volumes

  • Product availability issues

  • Payment verification delays

We will notify you in case of any significant delays.

3. Shipping Charges

3.1 Free Shipping

  • We offer Free Shipping Across India on all orders (no minimum order value)

3.2 Additional Charges

  • Remote or hard-to-reach areas may incur additional shipping fees

  • Cash on Delivery (COD) may include a small convenience charge (if applicable)

4. Delivery Timelines

4.1 Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–10 business days

4.2 Factors Affecting Delivery

Delivery times may vary due to:

  • Weather conditions

  • Courier delays

  • Government restrictions

  • Incorrect address details

5. Shipping Methods

We use reliable courier partners to ensure safe and timely delivery.

5.1 Standard Shipping

  • Available across India

  • Includes tracking and delivery updates

5.2 Express Shipping (If Available)

  • Faster delivery option for select locations

  • Additional charges may apply

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking link via email or SMS

  • You can track your order in real-time

If you face any issues with tracking, contact our support team.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience.

7.1 COD Terms

  • Payment must be made at the time of delivery

  • Exact change is recommended

  • COD availability depends on your location

7.2 COD Restrictions

We reserve the right to:

  • Disable COD for certain pin codes

  • Restrict COD for customers with repeated order cancellations

8. Packaging Standards

At SARAMONTT, we prioritize safe packaging to protect your jewellery.

  • Products are packed securely to prevent damage

  • Premium packaging ensures a luxury unboxing experience

  • Fragile items receive extra protection

9. Delivery Attempts

  • Our courier partners will attempt delivery multiple times

  • If delivery fails due to customer unavailability, the package may be returned

9.1 Re-Delivery

  • Re-delivery may be arranged upon request

  • Additional charges may apply

10. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

We are not liable for:

  • Delays caused by incorrect details

  • Failed deliveries due to wrong address

If you notice an error, contact us immediately before dispatch.

11. International Shipping

Currently, SARAMONTT primarily serves customers within India.

If international shipping becomes available:

  • Additional charges will apply

  • Delivery timelines will vary

  • Customs duties may be charged

12. Delayed or Lost Shipments

12.1 Delays

If your order is delayed:

  • Check tracking updates

  • Contact our support team

12.2 Lost Packages

If a package is lost in transit:

  • We will investigate with the courier partner

  • A replacement or refund will be provided if confirmed

13. Damaged Packages

If your package arrives damaged:

  • Do not accept the delivery if visibly damaged

  • Record an unboxing video

  • Report the issue within 48 hours

We will arrange a replacement or refund after verification.

14. Partial Deliveries

In rare cases, orders may be shipped in multiple packages.

  • You will be informed if items are shipped separately

  • Each shipment will have its own tracking details

15. Shipping Restrictions

We may restrict shipping for:

  • Certain remote locations

  • Areas with logistics limitations

  • High-risk regions

16. Order Modifications

You may request changes to your order before dispatch.

After shipment:

  • Modifications are not possible

  • You may initiate a return after delivery

17. Cancellation Policy

  • Orders can be canceled before dispatch

  • Once shipped, cancellation is not possible

You may refer to our Return Policy for further assistance.

18. Customer Support

For any shipping-related queries:

Email: support@saramontt.com

Our team is available to assist you with:

  • Tracking issues

  • Delivery concerns

  • Address updates

19. Responsibilities of Customers

Customers are expected to:

  • Provide accurate details

  • Be available during delivery

  • Check packages upon receipt

20. Logistics Partner Responsibility

Our delivery partners are responsible for:

  • Safe transportation

  • Timely delivery

  • Handling packages with care

However, delays beyond our control may occur.

21. Service Interruptions

Shipping services may be affected by:

  • Natural disasters

  • Political unrest

  • Pandemic situations

We are not liable for delays caused by such events.

22. Delivery Confirmation

Once the package is marked as delivered:

  • It is considered successfully completed

  • Any disputes must be raised within 48 hours

23. Fraud Prevention

To ensure secure transactions:

  • Orders may be verified before dispatch

  • Suspicious orders may be canceled

24. Bulk Orders

For bulk or large quantity orders:

  • Additional processing time may be required

  • Custom shipping arrangements may apply

25. Policy Updates

We reserve the right to update this Shipping Policy at any time.

Changes will be reflected on this page.

26. Acceptance of Policy

By placing an order with SARAMONTT, you agree to this Shipping Policy and its terms.

27. Detailed Logistics Transparency

We believe in complete transparency regarding our logistics operations.

27.1 Warehouse Processing

  • Orders are packed and verified before dispatch

  • Quality checks are performed

27.2 Dispatch Handling

  • Orders are handed over to courier partners

  • Tracking details are generated

28. Environmental Responsibility

We aim to use eco-friendly packaging wherever possible.

29. High-Value Orders

For high-value items:

  • Additional security measures may be taken

  • Signature upon delivery may be required

30. Delivery Experience Commitment

At SARAMONTT, we focus on delivering:

  • Speed

  • Safety

  • Satisfaction

31. Final Statement

SARAMONTT is dedicated to providing a reliable and premium shipping experience. From secure packaging to timely delivery, we ensure your jewellery reaches you in perfect condition.

We appreciate your trust and look forward to serving you.

SARAMONTT – Delivered with Care, Designed to Shine.